Using this Handbook

This handbook has been developed for managers and staff working at all levels in care homes, supported living or domiciliary care services. 

It provides a range of guidance which will support the service and individuals to meet regulatory responsibilities and provide the best care and support possible.

Unless specified otherwise, all the guidance in the handbook applies to everyone.

Throughout the Handbook, the term 'registered person' is used. The registered person is the person registered with the Care Quality Commission as either the registered manager (care homes) or the registered provider (other service types). This is in line with the terminology used by the CQC.

This Handbook is fully functioning across a range of devices and browsers. This includes:

  • Desktops;
  • Laptops;
  • Tablets;
  • Smartphones (may not comply with older smartphone technology);
  • Internet Explorer (Windows 7, 8 and 8.1);
  • Microsoft Edge (Windows 10);
  • Google Chrome;
  • Mozilla Firefox;
  • Apple Safari.

In order to make this Handbook as accessible as possible, you can also change the size of the text/layout using the accessibility functions of your device.


There is a large glossary of terms (Keywords). This includes social care, health, and legal terms. This is accessible from the top navigation bar: Adult Glossary.

Other tools

The Handbook contains the following additional tri.x tools. These will support you to understand the requirements of key legislation and how to implement them into the care and support you provide:

Every effort has been taken to ensure regulatory compliance. If you discover any errors or mistakes, please alert your line manager or the registered person.

If you have any comments or suggestions to make about this Handbook, please consult your line manager or the registered person.

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. However, any content printed or downloaded may not be sold, licensed, transferred, copied, or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x.

The Handbook should normally be viewed online but can be printed, for reference only, using the keyboard shortcut 'ctrl + p'.

Please note, the Handbook will be updated from time to time, so you should avoid retaining printed versions - hard copies are only valid for 72 hours.

Last Updated: March 28, 2022